The Basic Principles Of Telus customer service

The Basic Principles Of Telus customer service

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• At this time, I really feel I'm currently being misled and mistreated. Regardless of a number of calls and escalations, I even now do not have clarity on my special discounts or a fair resolution to my concerns.

• I had been bounced amongst multiple agents, my phone calls have been disconnected, And that i gained inconsistent info with regards to my deal and savings.

Indeed I tried chat and acquired related that has a Dwell person Nonetheless they explained to me I needed to contact. Not sure just what the representatives on the chat can help with.

If an automated assistant asks for The rationale of the phone, point out "I would like to make payment preparations for my mobility Invoice".

I still left Rogers to return to Telus simply because I thought inside the guarantee of better service and fair procedure, but this experience has become something but.

I'm requesting a transparent breakdown of my contract, like all relevant bargains, and a good resolution to the issues I’ve knowledgeable. On top of that, I talk to that somebody critique the decision recordings to grasp the inadequate remedy I received from numerous agents.

If my worries are not resolved, I might be compelled to escalate this even further, including to the Business with the President, the media, and the greater Company Bureau.

If telus billing support our reply solved your situation, remember to click on Take as Resolution to help Other individuals from the Neighborhood.

The TELUS workforce acknowledges that our function spans several Territories and Treaty regions and we are grateful for the traditional Understanding Keepers and Elders that are with us today, individuals who have absent before us plus the youth that encourage us.

so i called the customer server (Jane) to resolve The problem immediately after detailing the specific situation and what It is transpire, The agent just facet together with her husband or wife and she or he lied with regards to the credits and reductions they removed from my account as being a loyal customer with Telus and she said the credits expired and no longer available, she Believe i'm Silly, Should the price reduction has expired i should really see the expiration date on my Monthly bill like i see on household service Monthly bill.

Thank you on your focus to this make any difference. I anticipate a prompt and satisfactory resolution.

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Right this moment my cellular phone stopped connecting towards the telus network. Subsequently it's taken me a forty five to sift from the ai gate keepers prompt's just to talk to a real individual, all when telus ai attempts all the things to not enable me to speak to a real person.  

Seems like all we can easily do now could be air our grievances on a community forum while in the hopes of someone able of authority can in fact do some thing about this.  

I will terminate many of the services house and cellular with Telus and convey to my friends and family to do so, which was the worst experience I acquired with Telus